Active guests
1,246
in-house + upcoming
Returning rate
37.4%
+2.6 pts vs LQ
VIP guests
98
8% of base
Avg guest spend
₦268,400
+₦18,200 vs LM
Guest satisfaction
4.62 / 5
NPS 61
Loyalty share
44%
of room nights
Signature view
Guest segmentation
Select a segment
Segment detail
Returning guests
Share of base27%
Average spend₦268,000
Satisfaction4.8 / 5.0
Preferred propertyVictoria Island Hotel
Top preferenceHigh floor, late checkout
Upsell opportunitySuite upgrade at pre-arrival
Preferences
Top requested categories
High floor / quiet room412
Late checkout366
Airport transfer291
Halal / dietary184 · kitchen linked
Spa slot on arrival96