Risk & Incidents

Group risk command · exposure, escalation and resolution SLA

Open incidents
7
Across 4 properties
Critical incidents
1
Fire certification lapse
Resolved today
5
Avg 3h 40m to close
Properties affected
4
of 5 in network
Financial exposure
₦26,916,000
Live open exposure
Avg resolution time
6h 18m
SLA 8h
Signature view
Likelihood versus impact matrix
8 plotted
Impact 1
Impact 2
Impact 3
Impact 4
Impact 5
L5
L4
L3
L2
L1
TolerableMonitorIntervene
Escalation feed
Incident timeline
09:30
Generator fuel delay escalated · GRA PH
14 hours runtime left — CEO notified
06:12
Fire suppression certificate lapse detected
Kitchen closure risk · exposure ₦18.0M
04:40
Chiller failure · Maitama north wing
4 suites out of service, guests relocated
02:10
Badge access anomaly · VI Hotel
Badge deactivated, HR interview scheduled
Yesterday
Pool deck slip contained
Insurer notified, matting ordered
Property risk score
Composite exposure index
GRA Port Harcourt Club
82
Maitama Suites
54
Lekki Beach Resort
46
Victoria Island Hotel
31
Ikoyi Rooftop Lounge
28
Register
Incident register
RefIncidentCategoryPropertyOwnerExposureSLASeverityStatus
INC-2081Kitchen suppression system overdue certificationSafetyGRA Port Harcourt ClubNgozi Bassey · GM₦18,000,000Breached 6hCriticalEscalated
INC-2082Chiller failure — 4 suites out of serviceOperationalMaitama SuitesHalima Yusuf · GM₦3,180,0004h remainingHighOpen
INC-2083Guest slip incident at pool deckGuestLekki Beach ResortTunde Bakare · GM₦2,400,00012h remainingHighContained
INC-2084Cash variance at lounge cashier station 3FinancialIkoyi Rooftop LoungeBola Adenuga · Finance₦486,0001d remainingMediumOpen
INC-2085Unauthorised access attempt · staff door BSecurityVictoria Island HotelEmeka Duru · Security—8h remainingMediumOpen
INC-2086Food temperature log gaps — banquet kitchenSafetyVictoria Island HotelChef Ngozi Umeh₦1,200,0002d remainingMediumContained
INC-2087OTA rate parity breach on Booking.comFinancialLekki Beach ResortChike Aneke · Revenue₦820,0003d remainingLowResolved
INC-2088Generator fuel supply delayOperationalGRA Port Harcourt ClubNgozi Bassey · GM₦1,650,0002h remainingHighEscalated