Average Rating
3.6 / 5
last 30 days
Reviews Today
14
+3 vs yesterday
Positive
4
advocates
Neutral
2
passive
Negative
2
at risk
Recovery Cases
5
open with owners
Sentiment
Sentiment trend — last 12 weeks
Peak 76
Category ratings
Where we win and lose
Rooms90% · 4.5 / 5
Cleanliness94% · 4.7 / 5
Front Office84% · 4.2 / 5
Food88% · 4.4 / 5
Bar & Lounge82% · 4.1 / 5
Concierge92% · 4.6 / 5
Facilities78% · 3.9 / 5
Value80% · 4 / 5
Feedback stream
Click a guest name for the 360° peek
Victoria Island Hotel · Room 119 · 01–22 Aug · In-stay survey
★★★★★Negative
“Corridor noise two nights running. Housekeeping is excellent but I cannot sleep.”
Awaiting response
Lekki Beach Resort · Room 507 · 05–11 Aug · Post-stay email
★★★★★Positive
“The villa team anticipated everything. Sunset cruise was flawless.”
Responded
Victoria Island Hotel · Room 218 · 07–09 Aug · WhatsApp
★★★★★Neutral
“Room was warm on arrival, engineering fixed it but it took two hours.”
Awaiting response
Lekki Beach Resort · Room V-03 · 07–10 Aug · Google review
★★★★★Positive
“Kids club and beach service made the family holiday.”
Responded
Maitama Suites · Room 205 · 09–10 Aug · In-stay survey
★★★★★Neutral
“Shower pressure poor, otherwise a solid business stay.”
Awaiting response
Lekki Beach Resort · Room 614 · 07–09 Aug · Post-stay email
★★★★★Positive
“First visit and I would return. Check-in queue was long at 15:00.”
Awaiting response
GRA Port Harcourt Club · Room CS-02 · 08–09 Aug · Booking review
★★★★★Negative
“Deposit process at the club suite was confusing and slow.”
Awaiting response
Maitama Suites · Room 301 · 08–10 Aug · Direct
★★★★★Positive
“Protocol handling was discreet and precise.”
Responded
Service recovery board
Every negative or neutral review carries an owner until resolved
Activity
Recovery log
Case movements appear here.