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Guest Messaging
One workspace for WhatsApp, SMS, email and in-app guest conversations
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All Properties
AO
Amara Okonkwo
Front Office Manager
Inbox
Chat
Guest
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VIP
In-House
Upcoming
Resolved
AO
Adaeze Okafor
VIP
R412 · WhatsApp
Also please no shellfish in any in-room dining.
18:41
2
ID
Ibrahim Danjuma
R218 · SMS
Still warm in here, any update?
10:32
1
CE
Chiamaka Eze
VIP
R507 · WhatsApp
Confirmed with Blue Lagoon Charters — 18:00 departure from the resort jetty.
08:44
NU
Ngozi Umeh
R308 · Email
Perfect, I will arrive around 10:15.
17:02
FA
Folasade Adeyemi
R119 · In-App
Please can someone call me?
07:40
3
TB
Tunde Bakare
RV-03 · WhatsApp
Delighted to help. Kids club opens 09:00 daily.
19:30
Adaeze Okafor
Room 412 · Victoria Island Hotel · WhatsApp
Active Stay
Guest checked in to Room 412 · 07 Aug 14:02
Welcome back Ms Okafor — your suite is ready with lagoon view as always.
07 Aug 14:05
· Read
Thank you. Could you arrange the car for 3pm tomorrow?
07 Aug 18:40
Also please no shellfish in any in-room dining.
07 Aug 18:41
Templates
Welcome Message
Room Ready
Checkout Reminder
Transport Confirmation
Reservation Confirmation
Apology
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Attachment
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Guest context
Room
412
Property
Victoria Island Hotel
Stay
4 nights
Loyalty
Platinum
Folio
₦682,400
Open requests
1
Assigned staff
Amara Okonkwo (FOM)
Preferences
Room
Executive Suite
Bed
King
Food
Pescatarian
Allergy
Shellfish
Transport
Chauffeur
Channel
WhatsApp
Open requests
REQ-7741 · Housekeeping
Extra pillows and turndown before 20:00
Channels
Live channel coverage
WhatsApp · 3 threads
SMS · 1 threads
Email · 1 threads
In-App · 1 threads