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+184 this month
Repeat Guests
38%
of arrivals
Preference Coverage
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profiles enriched
Avg Satisfaction
4.5 / 5
last 90 days
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Guests
360° profile
Adaeze Okafor
AO
PlatinumHigh-Value Returning GuestCorporate
Guest IDGST-40118
Phone+234 802 441 7712
Emailadaeze.okafor@meridianenergy.ng
NationalityNigerian
Preferred propertyVictoria Island Hotel
Lifetime spend₦14,820,000
Nights / stays58 nights · 27 stays
Satisfaction4.8 / 5
Preference intelligence
What this guest expects
Preferred Room
Executive Suite
Preferred Floor
High floor
Bed Preference
King
Pillow Preference
Memory foam
Dietary Preference
Pescatarian
Allergies
Shellfish
Favourite Venue
Ocean Grill
Transport Preference
Chauffeur
Communication Preference
WhatsApp
Guest journey
Chronological stay experience
12 Jun
Reservation created
Direct booking through corporate contract
07 Aug 12:40
Airport pickup
Chauffeur — Prime Ride Lagos, flight on time
07 Aug 14:02
Check-in completed
Express check-in, 3 minutes at desk
07 Aug 14:20
Room upgrade applied
Loyalty recognition — suite with lagoon view
07 Aug 20:15
Restaurant visit
Ocean Grill · shellfish allergy honoured
08 Aug 09:10
Concierge request
Executive car booked for 15:00
08 Aug 10:30
Complaint logged
Slow in-room dining service
08 Aug 11:05
Service recovery
FOM visit, dining credit applied
11 Aug 12:00
Checkout scheduled
Express folio to company account
Pending
Post-stay review
Survey scheduled 12 hours after departure
22 Aug
Return stay booked
Next reservation already confirmed
Current relationship
Live position
ReservationRSV-2608147
Room412 · Victoria Island Hotel
Open requests1
Concierge1
Folio₦682,400
Loyalty points185,250
Latest reviewNo review yet
Guest relationsAmara Okonkwo (FOM)
Last message
“Also please no shellfish in any in-room dining.”
Loyalty progress to next tier
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