Open
9
in the workflow
Urgent
2
priority handling
Overdue
2
SLA breached
Average Response
11 min
target 15 min
Completed Today
25
delivered
Guest Confirmation Pending
1
awaiting reply
Service request workflow
SLA colour: green safe · orange approaching · red breached
Workload
Open requests by department
Housekeeping2
Maintenance2
Room Service1
Special Assistance0
Transport1
Complaint1
Front Office1
Concierge1
Activity
Request desk log
Assignments and completions appear here.