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In-House Guests

Live guest occupancy, stay health and service attention

In-House Guests
418
10 tracked profiles
Occupied Rooms
287
of 368 sellable
VIP Guests
13
protocol active
Long-Stay Guests
23
7+ nights
Open Requests
37
6 urgent
Service Attention
10
recovery watchlist

Guest stay lifecycle

Live operational board — click a guest for the 360° peek

Just Checked In2
PlatinumVIPGood
Day 1 of 2 · in 08 · out 10
1 open request · Folio ₦512,000
MemberWatch
Day 1 of 2 · in 08 · out 09
1 open request · Folio ₦96,500
Settled2
GoldGood
Day 2 of 3 · in 07 · out 10
0 open requests · Folio ₦448,500
SilverGood
Day 1 of 2 · in 08 · out 10
1 open request · Folio ₦202,300
Active Stay2
PlatinumVIPGood
Day 2 of 4 · in 07 · out 11
1 open request · Folio ₦682,400
PlatinumVIPGood
Day 4 of 6 · in 05 · out 11
1 open request · Folio ₦1,284,000
Service Attention2
GoldAt Risk
Day 2 of 2 · in 07 · out 09
1 open request · Folio ₦218,000
GoldAt Risk
Day 8 of 9 · in 01 · out 22
1 open request · Folio ₦1,104,000
Extending1
GoldVIPGood
Day 2 of 3 · in 07 · out 10
1 open request · Folio ₦388,000
Departing Soon1
SilverWatch
Day 1 of 1 · in 08 · out 09
1 open request · Folio ₦164,000
Guest mix
In-house segmentation
10
Corporate20%
Business13%
Leisure13%
Family7%
Long Stay7%
Group7%
VIP27%
Long Stay7%
Corporate · 3Business · 2Leisure · 2Family · 1Long Stay · 1Group · 1VIP · 4Long Stay · 1
Property occupancy
Occupancy and service load
PropertyOccupiedGuestsOccupancyVIPRequestsAvg stay
Victoria Island Hotel110/14817
74%
144.3n
Lekki Beach Resort64/9613
67%
123.7n
Maitama Suites48/7213
67%
232.0n
Ikoyi Rooftop Lounge7/185
38%
002.4n
GRA Port Harcourt Club13/3410
38%
002.4n
Legend
Stay health
Good — no open issuesWatch — request pending or new guestAt Risk — complaint or SLA breach
Activity
Desk actions this session
Actions you take on guest cards appear here.