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Guest Loyalty

Membership, retention and lifetime guest value

Active Members
8,412
12 tracked profiles
New Members
184
this month
Points Issued
842k
lifetime balance
Points Redeemed
312k
year to date
Elite Members
7
Platinum + Gold
Repeat Stay Rate
38%
+4 pts vs last year

Loyalty tier pyramid

Members, average spend and average stays per tier

PLATINUM
3 members · avg ₦15,446,667 · 20.0 stays
GOLD
4 members · avg ₦5,305,000 · 9.3 stays
SILVER
2 members · avg ₦1,560,000 · 4.5 stays
MEMBER
3 members · avg ₦339,333 · 1.3 stays
Retention
Repeat stay trend — 12 months
SepOctNovDecJanFebMarAprMayJunJulAug
Peak 184
Register
Member register
GuestTierPointsLifetime SpendStaysLast StayNext ReservationStatusActions
Adaeze OkaforPlatinum184,200₦14,820,0002707 Aug 202622 Aug 2026Active
Chiamaka EzePlatinum226,800₦22,400,0001905 Aug 2026—Active
Hauwa LawalPlatinum118,400₦9,120,0001408 Aug 202603 Sep 2026Active
Aminu YusufGold92,600₦7,460,0001207 Aug 202619 Aug 2026Active
Folasade AdeyemiGold74,100₦5,940,000601 Aug 2026—Active
Ibrahim DanjumaGold52,300₦4,180,0001107 Aug 2026—Lapsing
Tunde BakareGold44,900₦3,640,000807 Aug 202612 Sep 2026Active
Ngozi UmehSilver23,400₦1,880,000508 Aug 2026—Active
Emeka NwachukwuSilver15,600₦1,240,000409 Aug 2026—Lapsing
Kelechi ObiMember2,960₦296,000107 Aug 2026—Active
Sekinat BalogunMember5,400₦512,000212 Jun 202609 Aug 2026Active
Peter ObioraMember1,200₦210,000108 Aug 2026—Dormant
Activity
Loyalty desk log
Points, redemptions and upgrades appear here.